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Last Updated: February, 1, 2020
Privacy Policy
Please read the Privacy Policy carefully prior to using our Service.
Introduction
At Appliance Repair Clinic ("us", "we", or "our"), your satisfaction is our main priority. Trust is a major component of that satisfaction, and respecting the privacy rights of our Customers is a fundamental part building trust. This Privacy Policy explains how we collect and use your personal information.
If you have any questions or concerns about this policy, please see the "Questions or Concerns" section of this policy.
Your Right To Control How Your Personal Information Is Used
You, as our customer, have the right to make requests regarding your personal information. You can:
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Review the personal information we have about you, or request a copy of the information we have
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Request that we update, or correct personal information if it contains inaccuracies
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Request that we delete any personal information
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Opt-out of the sharing of your personal information with third parties for some purposes
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Specifically object to certain types of uses of your personal information
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make choices about receiving email marketing
We will make reasonable efforts to honor your requests, even if your state does not require use to do so. If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments, or comply with tax, audit or regulatory requirements.
In addition to the rights described above, residents of California have additional rights.
Shine the Light
California Civil Code Section 1798.83 permits customers of Appliance Repair Clinic who are residents of California to request certain information regarding the disclosure of personal information to third parties for their direct marketing purposes, or opting out of their disclosure. To make such a request, please write to us at the following address:
Appliance Repair Clinic
RE: California Privacy Rights
18601 Hatteras St., #229
Tarzana, CA 91356
California Consumer Privacy Act
California residents may request copies of the data collected about them in the past 12 months through the process described in this section. The remaining sections of this policy describe the categories of personal information we collect, our methods of collection, the purpose for which the information is collected and the categories of third parties we disclose this information to.
Currently, Appliance Repair Clinic does not sell any personal information about our customers who reside in California, or anywhere else in the United States of America.
California Do Not Track Disclosure
Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track that user. Currently, http://ApplianceRepairClinic.net does not respond to Do Not Track signals or settings. You can obtain more information regarding Do Not Track at http://allaboutdnt.org.
The Types Of Information We Collect
We collect information about you, such as your contact information, payment information, demographic information, and information about the devices you use during your visit to our site. Examples of the type of information we collect:
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Contact information, such as name, email address, postal address, phone number
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Payment information, such as credit card number, bank card number, cheque and other payment details
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Appliance and Service History
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Information might be collected if you interact with us on Social Media, such as Facebook, Instagram, and Snapchat
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Device and browser information including location information, MAC addresses, IP addresses, Cookies, and other online identifiers
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If you disclose personal information to us, or to our service providers, regarding other individuals, you represent that you have the authority to disclose any such information, and permit us to use that information in accordance with the Privacy Policy.
We do not knowingly collect personal information directly from children without parental consent. Our website is a general audience site and is not specifically targeted to or intended for children.
We need to collect personal information in order to provide the services you request. If you do not provide the information requested, we cannot provide you with service.
How We Collect Your Information
We collect your information using several different methods.
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Information you provide to us
When you contact us through our website, or mobile site using our "Contact" forms such as your name, email address, service address, phone number, appliance information and payment information.
If you connect with us or contact us via social media, or social media sites, certain personal information from your social media account may be shared with us, such as your name, your email address, your photo, list of social media contacts, and any other information that may be accessible to us when you connect to us.
When you contact us about a customer service issues, or to make inquiries, we collect the content of those communications, and any additional information about the method of communication such as phone, SMS (Text), email, chat or through social media platforms. For example, if you text us, we collect your phone number; if you email use, we collect your email address.
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Information we collect while you interact with our website, mobile site, social media sites, and other services.
Generally, this involves information about your device, such as IP and MAC addresses, as well as information collected through Cookies.
When you visit our website or mobile site we may collect information identifying your device such as MAC and IP addresses, as well as browser and setting information, and information about how you interact with our websites and other digital products.
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Information we collect about you from other sources, such as credit card issuers and data analytics firms.
We may collect information about you in connection with investigations into fraudulent or criminal activities on our website or mobile site.
We may collect information from other sources, for example, from data analytics firms, public databases, publicly available social media pages, marketing partners, and other third parties we work with.
Cookies and Other Similar Technologies
Cookies are snipets of computer code that collect data by following you around as you browse. Most websites, including our website, wouldn't work well without certain cookies. They allow us to display information, ensure the security of our site (including your personal information), fix bugs, and prevent crashes. These cookies are generally known as "Absolutely Necessary" cookies, and as they are needed for our site to function, we do not provide you with the ability to opt-out of these cookies. If you so choose, you can remove these cookies through your browser settings.
Certain other cookies provide important services but are not absolutely necessary for our website to function. These cookies use information about your interactions with us so we can suggest related information or special offers. If your interaction is interrupted or you leave our site, they remember where you left off, and send you reminders about the repair services you may have been exploring. These reminders may be sent via email, on social media, or while you are browsing other websites. It is our belief that these cookies are useful and will make it easier for you to use or engage our services. Obviously, you may disagree. If that is the case, you can tell us not to use certain cookies.
We also use cookies and other similar technologies to gather information about the success of our ad campaigns, as well as the use of our services. These technologies include Google Analytics, and others. If you would like to opt-out of Google Analytics, you can do so by using the Google Analytics Opt-Out Browser Add-On.
How We Use Your Information
We Use your personal information to provide you with our Services and to operate our business. We use the information we collect from you in several different ways, depending on the circumstance. As an example, if you fill out and submit a "Contact Form", we collect your name, phone number and email address, among other information. We use your name and email address to either schedule an appointment, or reply to your request; we may also use this information to acknowledge receipt of your request or after a Service Call, to send you a receipt. We may also analyze your behavior and experience on our site to make changes, improvements, and better tailor the site to your needs. WE also use the information you provide us for business purposes, such as accounting, and to ensure that no fraudulent activity is taking place.
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We use your information to process, fulfill and communicate with you about your Service requests, respond to your Customer Service inquiries, allow you to use our online services, and to inform you of any policy or service changes that may be relevant to you. If and when we use your information in this manner, we do so to fulfill a service obligation to you, or to comply with a legal obligation.
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We use your personal information to send you marketing materials and communications about our service offering, and any promotions we may have. We send emails, text messages, phone calls, and social media messages that we believe may be of interest to you. We do so only with your consent, or because we have a legitimate interest to do so.
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We use your personal information to analyze and/or predict our customers needs and preferences in order to improve our service offerings, and to analyze the effectiveness of our digital content, and its use. We additionally use your personal information to understand you, your preferences, and to personalize our interactions and communications with you. We do so only with your consent, or because we have a legitimate interest to do so.
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We also use your personal information to analyze our customer base, address any issues with our website and technology, improve our services and to develop new services, provide a consistent service experience to you, prefer various data analyses, to investigate and prevent fraudulent or illegal activity and to enforce our Terms of Service. We may also use your personal information to protect the property, rights, security and safety of Appliance Repair Clinic, our employees, customers, and others. Additionally, we may be obligated to use your personal information to adhere to and comply with applicable laws, for accounting and auditing purposes, or to respond to government authorities.
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We use your information in this manner to fulfill our service obligation to you, to comply with a legal obligation, or because we have a legitimate interest to do so.
Additionally, we use the information you provide us and combine it with information from other sources. Generally, this is a combination of your activity on our site, service history, and any other interaction you may have with us or our partners.
Consent to use your information is only sought in situations that require it. In certain situations, your consent to use your information is not required; usually in cases where your information is necessary to fulfill our Service obligations to you if you have engaged our Services, or when we are compelled by to release your information. When you visit, or use our website, we have legitimate interest in using your browsing data to improve our site's usability, or if you engage us online, or through our site, we have a legal obligation to ensure that you are not looking to defraud us or our partners.
How We Share Personal Information
We share your personal information with third parties who provide service to you or us, with promotional partners, with social media companies, or with other third parties as need to comply with legal obligation or to carry out our business operations.
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When you post on public forums such as our social media sites, online reviews, and blogs, or public comments on our website, your comments are accessible by other members of the public.
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Appliance Repair Clinic sometimes uses third parties to provide services to you or use. This process includes managing customer information; sending marketing communications; analyzing data; fulfilling service requests; shipping parts; processing payments; conducting surveys; or to provide network security, auditing, accounting or other services. These third party providers are never authorized to use your personal information for purposes other than exclusively those for which they have been retained.
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We may share your personal information if it becomes necessary or appropriate, in our best good faith judgement, to comply with laws, regulations, or in response to valid legal orders, subpoenas, or governmental requests, or to ensure and protect the operations, privacy, property rights, or safety of Appliance Repair Clinic or others.
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In the event of a potential acquisition, merger, joint venture, assignment, sale, transfer or other disposition of any part of, or all of our business or assets (including in connection to any bankruptcy proceedings, or similar proceedings), your personsal information may be shared with third parties such as the acquiring entity and its advisors.
How We Store Your Personal Information Securely
Appliance Repair Clinic currently stores any Personal Information we collect in the United States. By providing us with any personal information, you understand that the information you have provided to use may, at some later date, be transferred, processed or stored out of the United States, which may have different regulations and laws regarding data protection and storage. In such a case, and under certain circumstances, law enforcement agencies, regulatory agencies, security services, and courts may be entitled to your personal information.
Appliance Repair Clinic will retain your personal information for as long as we deem necessary to provide the service to you, or as necessary to fulfill our business obligations, such as meeting regulatory requirements, resolving disputes, improving our services, maintaining security or preventing fraud, and in every case, as is consistent with the relevant governing or applicable law. In certain cases, we may retain non-personal information that has been anonymized and/or aggregated for a longer period.
We do our best to provide a safe and secure experience on our website, and mobile sites. We have created a wide variety of technical and organizational security measures to help protect you, as well as any and all personal information we collect from, or about you. For your personal security, we will never email you asking for personal information such as your name, date of birth, credit card information, or other personal information. If you ever receive a suspicious email that purports to be from us, please Contact Us, prior to responding to the email in any way.
We are not, and cannot be responsible for, nor does this policy address, the privacy policies and practices of other third party service providers such as social media platforms, app developers, wireless or telecommunication companies, device manufacturers, or operating system providers. A link, or the inclusion of a link on our website, or in our communications, does not constitute or imply an endorsement of the linked sites or services.
Unless specifically requested, and absolutely necessary, please do not disclose to us, or send us, any sensitive personal information (e.g., information relating to racial origin, political opinions, ethnic background, religious beliefs, social security numbers, health or criminal background information) on or through our services or in any other way.
We provide you with the option of using certain third-party payment service processors, such as PayPal. If you choose to use one of these Services, your personal information will be collected by such third party, and will be subject to the third party's privacy policy. You understand that we have no control over such third party's privacy policies and are in no way responsible for their collection, use, storage and disclosure of your personal information.
Should it become necessary to update this Privacy Policy, an update will be posted to our website. If the Privacy Policy changes in a significant manner that will materially affect you, and your privacy rights, we will provide you with further notice.
Contact Information
Have questions or want more information? Our contact information is below, or click here to be taken to our Contact Us page.
Appliance Repair Clinic
18601 Hatteras St., #229
Tarzana, CA 91356