FAQs

Our Parts Warranty is 90 days. ​ We make every effort to use original parts, from original manufacturers, in the repair of your appliances. If original parts are no longer available, all substitution parts are of equal or superior quality to the original parts. All of the parts come from trusted and vetted suppliers, who are themselves authorized by the original manufacturers. ​ Our warranty only applies to parts listed on the invoice, and we cannot warranty any parts or components other than those we repaired or replaced. If during the 90 day warranty period, a part we replaced fails, we will replace the part under warranty at no cost to you. ​ Our Labor Warranty is 90 days. ​ We make every effort to ensure that work performed is of the highest quality, and we stand behind our work. The Labor Warranty applies to any work or service performed on your appliance, but only covers Labor as it pertains to the repairs performed. ​ If you believe that a component repaired or replaced on you appliance has failed within the Warranty period, please contact us immediately. We will schedule a time to have a technician come back out to inspect, and if necessary, repair any failed component under warranty. If the problem you're experiencing is unrelated to the previous repairs, a new repair estimate will be provided to repair the most current issue. Should you decide not to proceed with the new repairs, a Service Call Fee will be due.

We do. The Service Call Fee is a diagnostic fee. A technician will come out to your location, diagnose the issue with your appliance, and provide you with a repair estimate. Should you decide to proceed with the repair, you will not be charged a Service Call Fee; it is waived if you decide to proceed with the repair. You would only be charged the cost of the repair which can include parts, if necessary, plus tax and labor.

Absolutely. We are happy to provide you with a ball park range of what the repair may cost given the symptoms you're experiencing. Please understand however, that not having seen the appliance firsthand, we cannot offer any guarantees as to the accuracy of the diagnosis, or what it may cost to complete the repairs. In many cases, the symptoms you are experiencing may be due to several components, all of which, or some of which may be causing the problem. Without on-site testing, we cannot determine which is the root cause. ​ If, for example, you would like to replace the door gasket on your front loading washing machine, and you provide us with the model number, we would be happy to get back to you with the total cost of the repair including parts, tax and labor. In this case, there is no problem to diagnose, and we can provide an exact price for repair.

We do not have an hourly labor rate. Our labor costs are calculated based on the project and the amount of work necessary to complete the repair of your appliance. ​ For example, two front loading washing machines require the replacement of the drain pump. One unit has a removable kick panel below the door allowing for access to the drain pump and related components. The second unit has a dryer stacked on top of the washer, and has no access panel below the door. The second unit would be more expensive to repair because first, the dryer needs to be removed from the top of the washer, and second, the entire front of the washer needs to be disassembled to gain access to the drain pump and related components.

As we mentioned above, our rates are based on the project and the amount of work necessary to complete the repair of your appliance, rather than a specific time frame. Some technicians work faster than others, and are able to complete certain tasks with exceptional speed while maintaining the highest levels of professionalism, attention to detail, accuracy and cleanliness. Others, are able to maintain the same levels of professionalism, attention to detail, accuracy and cleanliness, but work slightly... less efficiently. The amount of work needed to complete the repair is the same in both cases, however, the amount of time required is largely dependent on the individual technician. Our technicians are all exceptionally knowledgeable and experienced, but unfortunately, we cannot teach expeditiousness, and we certainly don't want to encourage hurriedness.

Maybe, but we can't really answer that question. In recent history, certain appliances have gotten cheaper, whereas others have gone up in price. We can provide you with a repair estimate, and give you our opinion as to the reliability of similar units. In situations where we believe it may not be worth repairing you appliance, we will tell you, however, our opinion is just that. ​ Fo example, you have a counter top microwave that is no longer heating. The main heating element (magnetron) needs to be replaced. We have the parts and can complete the repair immediately, but the repair cost of the unit is equal to or exceeds the replacement cost. While we can repair the unit, it probably is not worth repairing given that the a small replacement can be purchased for slightly more than our Service Call Fee. Moreover, we would recommend replacing the unit rather than scheduling a Service Call when you contact us.